BASIC SKILLS
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Marketing
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01
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Marketing your business
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02
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Advertising and promotion
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03
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Direct marketing
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04
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Personal selling skills
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05
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Customer care
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06
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Customer care on the telephone
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07
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Reception skills
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Accounting and Finance
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08
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Book-Keeping
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09
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Annual Accounts & the Inland Revenue
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10
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Taxation
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11
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Management Accounting
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12
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Credit
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13
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Accounting with Computers
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14
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Costing & Pricing
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General Management
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15
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Effective Management
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16
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Employing People
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17
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Managing Performance
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18
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Communicate for Profit
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19
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Time/ Stress & Crisis Management
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20
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Negotiating Skills
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21
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Health & Safety at Work
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22
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Using IT in Business
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23
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Start Your Own Business Workbook
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APPLICATION IN WORKPLACE
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29
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Application
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TUTORING SKILLS
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30
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Tutoring
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